Support
You shouldn't have to fightfor a clear answer.
A small team reads every note. We can help you understand how NATUR works, your account, and your data — not interpret your labs as medical advice.
01 — Correspondence
Write us a note.
No ticket numbers, no chatbot. Tell us what you need and a real person will reply. We read every message ourselves.
Direct address
Team@naturhealth.us02 — Answers
Common questions.
Straight answers in plain language. If yours isn’t here, write us a note above.
03 — Scope
What we can help with — and what we can’t.
We want to be useful and honest. Knowing where support ends is part of earning your trust.
We can help with
- Account access and sign-in issues
- Uploading lab reports and reviewing extracted values
- How NATUR features work
- Privacy, data ownership, and deletion requests
- Product feedback and suggestions
We cannot help with
- Interpreting a medical emergency
- Changing or recommending prescriptions
- Contacting your clinic on your behalf
- Diagnosing conditions or providing treatment
04 — Urgency
NATUR is not an emergency service.
If you are in medical distress, contact your local emergency services or your care team immediately. Do not wait for a reply from us.
This page is for product questions, account help, and understanding how NATUR works. It is not monitored for urgent clinical needs.
05 — A note
We know that waiting for answers about your health can feel heavier than it should. That is why we built NATUR — and why we read every note that comes through this page ourselves.
If something in the product is confusing, if your data does not look right, or if you simply want to tell us what would make this easier — write to us. Clarity should not be something you have to fight for.
— The NATUR team